Payment & Service Terms

Last Updated: October 2026

By submitting payment to Philly Star Events, you acknowledge and agree to the following terms:

Reservation of Services

Payments reserve event services, staff, equipment, production resources, and/or event date availability as outlined in your proposal, invoice, contract, or agreement.

Planning and Preparation

Event planning, preparation, scheduling, staffing, equipment allocation, and production activities begin prior to the event date. These services may commence immediately upon receipt of payment.

Non-Refundable Payments

All payments made to Philly Star Events are non-refundable unless otherwise expressly stated in a written agreement signed by both parties.

Event Changes

Changes to event scope, timing, venue requirements, staffing needs, equipment requirements, or production requirements may result in additional charges.

Authorization

By submitting payment, you authorize Philly Star Events to process payment for the services described in your proposal, contract, invoice, or other written agreement.

Questions or Support

For questions regarding your invoice, payment, or services, please contact:

Philly Star Events
Phone: 215-825-5300
Email: natalie@phillystarevents.com
Website: https://www.phillystarevents.com

Privacy Policy

Information We Collect

We may collect contact information including name, email address, phone number, event details, payment information, and correspondence related to event planning and services.

How We Use Information

Information is used to:

• Process payments
• Communicate with clients
• Schedule and manage events and provide event services
• Respond to support requests
  

Payment Information

Payment information is processed securely through third-party payment processors such as Stripe. Philly Star Events does not store complete credit card information on its servers.

Information Sharing

Client information is not sold. Information may be shared with trusted service providers, event staff, venues, payment processors, and technology providers when necessary to provide contracted services.

Security

We take reasonable measures to protect customer information from unauthorized access, disclosure, or misuse.

Contact

For privacy-related questions, please contact:

natalie@phillystarevents.com

Customer Support Information

Customer Support

If you have questions regarding an invoice, charge, event service, or payment, we encourage you to contact us directly before initiating a payment dispute.

Philly Star Events

Phone: 215-825-5300
Email: natalie@phillystarevents.com

Business Hours:

Monday - Friday:

9:00 am - 7:30 pm

Saturday: Limited Hours

11:00 am - 1:30 pm

Most inquiries receive a response within one business day.